Webinar Recap! #NETTALKS2022: Optimizing Customer Experience in Business with Network Monitoring

What is the key to success in running a business? The answers can vary, but one of them is improving customer experience. As quoted from Techtarget, customer experience (CX) is the total number of customer perceptions and feelings resulting from interactions with a brand’s products and services. As the term familiar to our ears, the customer is king. Providing a valuable experience of our products and services to customers can be one of the keys to success in improving customer experience.

This is proven by research conducted by PWC quoted from superoffice.com, namely that a good customer experience means your customers will spend more. In fact, 86% of buyers are willing to pay more for an extraordinary customer experience.

So how do you optimize customer experience in business? At the webinar event held by Netmonk on August 26, 2022, which raised the theme “Optimizing Customer Experience in Business with Network Monitoring”, it has more or less explained that we can improve customer experience by understanding the business we have, our customers and also using network monitoring, especially Netmonk Prime as a supporter to monitor network devices in the company which can facilitate IT operational efficiency.

In addition, Netmonk Prime has a superior feature, namely predictive analytics, which can predict when a device’s threshold will be. So, network problems that have the potential to hinder can be resolved immediately before they interfere with users. .

This webinar event was filled by experts in their respective fields such as Ahmad Mardiansyah who is the CEO & Founders of GLC Network (PT. Garda Lintas Cakrawala) and Herjuna Dony who is the Chief Marketing Office (CMO) of Netmonk. This event was also supported by Anak Teknik Indonesia which is a community that has been established since 2016. In this webinar event, Anak Teknik Indonesia acts as a partnership by providing ticketing partners for participants who want to register and help publish webinar events through social media.

A little information about Anak Teknik Indonesia, their main mission is to unite the world of research on campus with the needs of the Industry. Starting from the spirit to foster a sense of solidarity, mutual cooperation, optimism and love for the country that will be a provision for learning wherever we are, the Anak Teknik Indonesia Media Portal was formed which has helped many students and the general public find answers to their needs. You can also join the community to join the bootcamp or become their contributor by contacting their Instagram here or visiting their website here.

Improving customer experience may not be easy, but you, especially companies with many branches, can start by implementing or applying network monitoring tools that can help and facilitate operational IT in monitoring the network in the company so that problems can be resolved immediately so as not to interfere with customers in using the services or using the products you have.

References:

https://www.techtarget.com/searchcustomerexperience/definition/customer-experience-CXhttps://www.superoffice.com/blog/customer-experience-statistics/#:~:text=A%20good%20customer%20experience%20means,to%20a%20research%20from%20PWC.